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Ski Lift


1. What services do you provide as a property management company?

Our property management company offers a comprehensive range of services, including permitting, listing optimization, search engine optimization, managing calendar availability, dynamic pricing, acquiring and managing reservations, turnovers and deep cleaning, guest communications, coordinating property maintenance and repairs, monthly revenue reports for property owners, comparing each property’s monthly revenue to comparable properties performance, filing San Bernardino County TOT on behalf of property owners, and more. We aim to handle all aspects of managing your property efficiently and professionally, so you can have a top-performing investment without stressing about it.

2. What are your fees and pricing structure for property management services?

Our property management pricing structure is percentage based, so we only make money when you do. We also charge a one-time onboarding fee to cover the thorough optimization that sets Bearadise properties apart and charge guests a turnover fee per reservation to pay our housekeeping team. Since each property is unique, the exact fees will vary based on the property and setup. We offer transparent pricing and will go over a detailed breakdown of each cost during your initial consultation; our aim is to deliver quality property management and optimization services at a fair cost and to be your most profitable option.

3. How do you handle property maintenance and repairs?

We have a network of trusted contractors and maintenance staff who promptly address any maintenance or repair issues. We conduct regular inspections to identify potential problems and ensure that the property is well-maintained, protecting your investment and providing a top-end vacation environment for guests.

4. What sets your property management company apart from others?

At Bearadise, what truly sets us apart is our strategic approach to generating significant revenue for property owners. While we prioritize personalized service, attention to detail, and local market expertise, each of our properties regularly outperforms the 75th percentile for property revenue. Unlike other local management companies that often fall below average, our properties consistently outperform the market. We achieve this through meticulous market analysis, strategic pricing, proactive marketing, and a strong focus on guest satisfaction. With our comprehensive services, you can trust that your investment will thrive, yielding substantial returns. Experience financial success with our team of professionals committed to maximizing your property’s profitability while delivering exceptional service and transparent communication.

5. How do you handle guest complaints and disputes?

Resolving complaints and disputes is an important aspect of our property management services. We have a dedicated team that promptly addresses guests’ concerns and works towards finding amicable solutions. Our goal is to maintain positive relationships with guests while upholding the rights and responsibilities of both parties.

6. How do you ensure guest satisfaction and handle guest inquiries and concerns?

We prioritize guest satisfaction and strive to provide exceptional customer service. Our team promptly responds to guest inquiries, assists with reservations, and addresses any concerns that may arise during their stay. We have a dedicated communication team available 8am to 10pm every day of the year including weekends and holidays to ensure guests have a smooth and enjoyable experience.

7. How do you handle guest reviews and feedback for vacation rentals?

We actively encourage guest reviews and always ask for feedback from our guests, as they play a crucial role in maintaining and improving the quality of our vacation rentals. We monitor and respond to guest communications promptly, addressing any concerns or suggestions raised. Guest feedback helps us enhance the guest experience and make necessary adjustments to exceed their expectations.

8. How do you handle guest check-in and check-out procedures?

We streamline the guest check-in and check-out process to ensure a smooth and efficient experience. We provide guests with detailed instructions and personalize individual access codes for each reservation before their arrival, allowing them to check-in at their convenience. After check-out, our housekeeping team conducts property inspections, thoroughly cleans, and addresses any necessary maintenance tasks so we can coordinate repairs with our contractor network.

9. How do you handle guest cancellations and refunds for vacation rentals?

We have a cancellation policy in place that outlines the terms and conditions for guest cancellations. We handle cancellation requests promptly and follow our policy to determine applicable refunds or fees. Our goal is to provide fair and transparent guidelines for both guests and property owners.

10. How do you handle pricing and rate optimization for vacation rental properties?

We employ a data-driven approach to pricing and rate optimization for vacation rental properties. We analyze market trends, competitor pricing, and demand patterns to determine the optimal rates for different seasons and events. Our goal is to maximize your rental income while offering great value to guests, which we achieve by providing an above-industry-standard care and attention to each reservation and maintaining a high occupancy rate.

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